Terms & Conditons at stirrups

Accommodation Booking Conditions

Please be advised that the Hotel cancellation policy is 9.00 am the day of arrival.  In the event of a non-arrival at the Hotel without notice of a cancellation reference, the full amount for the first night’s accommodation will be automatically charged.  Should you be part of a function group or meeting then separate terms & conditions will be pre-arranged with the Event Organiser.  For group bookings (4 rooms +), we generally advise that our cancellation policy stands that there is a full charge unless a cancellation is given at 12 noon from 1 week prior to arrival date.
Our hotel reserves the right to pre-authorise credit cards prior to arrival.
 Check-in is from 14:00 hours
Check-out is between 07:00 and 11:00 hours

We guarantee:
•Booking is safe. When you book with us your details are protected by a secure connection.
•Your privacy is protected. Your details will only be used to guarantee your booking.
•No booking fees. You only pay the hotel. Booking.com will never charge your credit card.
•Best Price Guarantee. Found your room online at a lower price? We'll match it.

Wedding and Banqueting Booking Conditions
(Valid until 31st December 2015)

A provisional booking may be made at any time, and will be held for 10 days.  To secure your booking, a non-returnable deposit of £1000.00 is required and the completed booking form included in this pack. Following receipt of these, we will confirm back to you in writing all details as we understand them. Please check this confirmation carefully to ensure we have understood your requirements correctly. (Please note your booking is not confirmed until you have received this letter back from us.)

Minimum Numbers
Our menus are suitable for all parties from 12 to 150 guests. We do not normally charge additional room hire, as these costs are included in our menu prices. We do however usually require a minimum of 65 guests to secure the use of the Floyd Suite on a Saturday. We will agree minimum numbers with you at the time of booking and in writing. If your numbers fall short of those agreed, we reserve the right to apply room hire charges.

We recommend the use of our Disco, whose charges are very reasonable and who are familiar with working with us.  If you book another Disco or Band, we suggest they visit the Hotel prior to the event to check the layout and requirements. We will require sight of their Public Liability Insurance Certificate and must be assured that all equipment carries portable appliance test stickers.  In all cases, the Hotel reserves the right to control the volume of the music and the finish times.

Final Numbers
We need confirmation of final numbers 1 week in advance.  Your final invoice will be for this number or for the actual number of guests attending, whichever is the greater.

In the event of your having to cancel your function for any reason, the following conditions will apply:
More than 90 days before function                         Loss of deposit
Between 30 and 90 days before function                50% of estimated final invoice
Less than 30 days before function                          75% of estimated final invoice

We will invoice 100% of the estimated final invoice 90 days prior to your wedding, to be paid as follows:-                          
90 days prior                      50%
30 days prior                      75% 
10 days prior                      Payment in full
Any outstanding balance will be invoiced after the event and is payable within 7 days. A credit card guarantee is required for this and any extras incurred on the day.

Loss and Damage
Please note that you will be liable for any loss or damage caused by any of the guests at your function to hotel property.

General Conditions
Casual Elegant Dress is required for all functions.  More formal wear is suggested for the Gala Dinner on New Year’s Eve.
The special accommodation rates are offered subject to availability.
All prices are inclusive of VAT at 20%
We will always try and accommodate specific seating requests but these cannot be guaranteed.
The Hotel reserves the right to vary the menus at any time should difficulties occur with suppliers.
Should you be experiencing problems then inform the Duty Manager at the time and every effort will be made to sort out any difficulties.  It is very awkward to address problems after the event.
For groups of 10 or more at a Party Night we require guests to choose the same menu or supply a pre-order and seating plan 2 weeks prior to the function.
For Party Nights to be a success a certain minimum number of guests is required.  If numbers fall short we reserve the right to cancel the night.  Advance warning of at least two weeks will be given.  In these circumstances an alternative date will be offered or a full refund of the deposit will be returned.
Children’ prices for Christmas Day, Boxing Day, New Year’s Day and Overnight Packages are deemed to be below 12 years of age.
Price of Private Dining (no Disco) at £28.50 per person is dependent on function room minimum numbers being met.  If party numbers are below minimum numbers a room hire charge may apply. 

Booking Conditions
Cancellations and large variations in numbers can prove very expensive for the hotel and we accept bookings as follows:
We will accept a provisional booking at any time.  However, to secure your booking, we require a letter of confirmation, plus a non-refundable deposit of £10.00 per person within 14 days of your provisional booking.  In the absence of a confirmation within this time, the provisional booking will be released without notice.
For New Year’s Eve accommodation bookings, the non refundable deposit is £50.00 per person.
Final payment is due 14 days prior to your function.  For a reduction in numbers, or total cancellations, the deposit will be lost.
Your final invoice will be for those confirmed 14 days prior, or the number of guests attending, which ever is greater.
Please consider carefully the numbers likely to attend your function and only send deposits for that number.  Deposits and pre-payments paid on numbers in excess of the figure attending your function cannot be refunded under any circumstances.
Please note that we require payment in full by the following dates:

Party Nights/Lunches                 Two weeks prior
Christmas Day Lunch                     15th December 2015
Boxing Day Lunch                         16th December 2015
New Year’s Eve                             20th December 2015
New Year’s Day                             20th December 2015